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Quality Management System (QMS) Implementation at Heathrow Airside Operations

Lion & Gazelle (L&G) has just wrapped up another significant intervention with one of its major clients, Heathrow Airport. The program was conceived as an initiative which would provide the broad foundation for operational rigour and Continuous Improvement (CI). Lion & Gazelle was engaged to conceptualise, develop and implement a program consisting of Plan-Do-Check-Act (PDCA) … Continued

Why do we keep wasting Organisational Knowledge!

We all know how much time, effort and money is expended by organisations in creating new knowledge and experiences. These do not have to always be cutting edge information or knowledge but could be just something very routine e.g., process maps, flow charts, risk logs. Each such activity is often repeated a number of times … Continued

Deming’s 85% rule

85% of faults lie with systems, processes, structures and practices in an organisation and only 15% is down to operator skill and it is the responsibility of management to fix this. While Dr. Edward Deming said this number of years ago and most people seem to agree with it, we continue to find organisation after organisation … Continued